To note, only an Admin Payor user has the ability to unregister another Payor user’s YubiKey token.
To unregister a YubiKey token assigned to an Admin Payor user from the system, login to the VeloPay Platform and:
- Click USERS from the top navigation
- Select the Payor user
- Click UNREGISTER YUBIKEY
- A separate screen will appear prompting you to confirm you would like to unregister the Payor user’s assigned YubiKey
- Select CONFIRM
- A notification of change will be triggered to the Payor user informing them of an update to their account