The “Forgot Password” link allows you to reset your credentials when you are unable to log in. Once you enter your email address, click the “Submit” button. You will receive a message “A password reset link has been emailed to the provided address if registered”. The password reset link will expire. Please use the link as soon as possible.
Some reasons that you may not have received your password reset email:
- If you do not receive an email, please revisit the “Forgot Password” page and re-enter your email address.
- If you have not received an email, it is possible that your email address does not match the address we have on file.
- If you have activated your account, please check your spam or junk folder for the email. If the email is not found, contact the Velo Support team for further assistance.