The Forgot your Password? option allows you to reset your credentials when you are unable to log in. Once you enter your email address, click the Submit button. You will receive a message, A password reset link has been emailed to the provided address if registered. Please use the link as soon as possible as it is an expiring link.
Reasons you may not have received your password reset email:
- A typo - If you do not receive an email, please revisit the Forgot Password? option page and re-enter your email address.
- A mismatch - If you have not received an email, it is possible that your email address does not match the address we have on record.
- The email went to a junk folder - If you have activated your account, please check your spam or junk folder for the email. If the email is not found, contact the Velo Support team for further assistance.