Only Admin users may edit a Payor user's information. To edit a Payor user’s profile login to the VeloPay Platform and,
- Click USERS from the side navigation
- Select a Payor user and a flyout page will appear
- Click the edit icon located on the flyout page
- You may edit the following information:
- First Name
- Last Name
- Email Address
- Mobile Number
- Primary Number
- Secondary Number (optional)
- Two-Factor Authentication
- Click SAVE
Once you have completed updating their information and saved it to the system, an email will be triggered notifying them of a change to their account.
To note: Users may not update their own profile information.