To delete a Payor user from the system:
- Login to the Payor Portal
- Click Users from the side navigation
- Select the Payor user and a flyout page will appear
- Click the trashcan icon on the flyout page
- Confirm you want to delete the Payor user
A pop-up will appear prompting you to confirm this request.
Note: Only a Master Admin Payor user may delete another Payor user’s account.