Lost, Missing, or Stolen YubiKeys

In the event that your YubiKey goes missing, you will need to go to the VeloPay Platform,

• Enter your username and password
• On the Verification Code screen, click the link Lost your YubiKey? Click to Unregister

Next, you will need to contact your company admin. They will need to re-provision and replace your YubiKey.

To note: If, at a later point in time, the YubiKey is found, you must return that YubiKey to Velo Payments for re-provisioning.