Lost, Missing, or Stolen YubiKeys

In the unfortunate event that your YubiKey goes missing, you will need to go to the VeloPay portal, enter your username and password which will take you to the two-factor authentication page.

Directly below the code prompt, click the link Lost your YubiKey? Click to Unregister. You will need to contact your company admin. They will need to re-provision and replace your YubiKey.

To note: If, at a later point in time, the YubiKey is found, you must return that YubiKey to Velo Payments for re-provisioning.