I accidentally declined an invitation from a company I work for. What should I do?

If you mistakenly decline an invitation from a Payor, don't worry. You can login to your account to correct your invitation status. To update your invitation status follow the steps below.

• Login to the VeloPay Payee Portal
• Select PAYORS from the side navigation
• Select the Payor’s name sending you payments
• Under Step 1 - Toggle Yes to accept an invitation to receive payments
• Under Step 2 - If you have already created a Payment Method, use the drop down to choose where you want to receive payments from the Payor
• Under Step 3 - You can create a new Payment Method (options will vary depending on your Payor and country):

• Click SAVE

This will save you invitation status and automatically assign payments instructed from the Payor to be sent to your selected Payment Method.