Making changes to Payor user profiles can only be done to subordinate users. For example:
- Master Admins can add, edit, disable or delete Admin and Support level users.
- Admin users can add, edit or disable Support level users
- Support users are view-only and cannot make any changes in the platform
To edit an existing user profile:
Log in to the Velo Payor Portal
Click Payor Users on the landing page
Select the name of the user you want to edit
In the flyout pane, select the icon to make changes to disable the profile or to updated the user's details (user level, phone, name, email). Click SAVE.
To delete the user
In the flyout pane, click the icon
In the pop-up dialog box, press DELETE to confirm that you want to delete the user