Payees

Getting Started

• How do I set up my Payee account?
• Where do I find my Security Challenge Code?
• Do I have to provide my Tax ID?
• I received an invitation to sign up with Velo. What's next?
• A company I work for wants to pay me through Velo, but I have not received an invitation.
• I mistakenly declined an invitation from a company, how can I accept the invitation?

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My Payee Account

• How do I update my profile?
• Can I edit my account type?
• How do I reset my password?
• What if I haven't received my password reset link?
• How do I unlock my account?
• I have an existing account with Velo Payments. How do I add a new Payor ?

My Payment Preferences

• How do I update my Payment Method?
• What Payments Methods are available?
• How do I delete a Payment Method?

My Payment History

• What do the payment statuses mean?
• What do I need to do if my payment was returned?
• How do I view my payment history?
• What if I am missing a payment or my payment amount is incorrect?

Tax Forms

• What is a 1099 tax form?
• When will I receive my 1099 tax form?
• What if my 1099 form is inaccurate?
• I have questions about my taxes.