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Activity overview

Latest activity by Joanna
  • Joanna created an article,

    How do I disable a Payee?

    Only the Velo backoffice team can disable a Payee’s Velo account. When a Payee’s account is disabled, it removes the Payee’s ability to use the Payee Portal, receive payments, receive notifications...

  • Joanna created an article,

    I accidentally declined an invitation from a company I work for. What should I do?

    If you mistakenly decline an invitation from a Payor, don't worry. You can login to your account to correct your invitation status. To update your invitation status follow the steps below. Login t...

  • Joanna created an article,

    What do the payment statuses mean?

    Payment Status Definitions Submitted: Your Payor has created a payment instructed to be sent to you Awaiting Confirmation: Your payment has been successfully sent out for delivery, but you have no...

  • Joanna created an article,

    Can I edit my account type?

    Your account will already be set up as an Individual or a Company when you receive an invitation to onboard the system.  If you are receiving payments as an individual, you will need to enter your ...

  • Joanna created an article,

    What do I need to do if my payment was returned?

    In almost all cases, payments returned to Velo by the bank are due to issues with the account number provided in the Payment Method. When a payment is returned, the following things happen behind t...

  • Joanna created an article,

    Why can't I update a Payee's information?

    Velo believes in a beneficiary directed payments platform service. This means that after a Payee has onboarded, only they have access to edit their account information. Payees are the only ones (ap...

  • Joanna created an article,

    How do I set up a low balance notification?

    You may set up funding notifications to be sent to your primary contact with Velo when your Payor balance falls below your defined Minimum balance. To set up a low balance notice: Click Source Acc...

  • Joanna created an article,

    How do I set up my Payee account?

    In order to begin receiving payments, you must first set up your account. The company paying you will send you an email invitation containing a link to get started. Velo cannot invite you to the sy...

  • Joanna created an article,

    Velo Terms and Definitions

    Throughout Velo's FAQs and the Velo Portal the following terms are used:   Payor: The individual or company sending payments Payee: The individual or company receiving payments Payment: A single pa...

  • Joanna created an article,

    Lost, Missing, or Stolen YubiKeys

    In the unfortunate event that your YubiKey goes missing, you will need to go to the VeloPay portal, enter your username and password which will take you to the two-factor authentication page. Direc...