Joanna

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Activity overview

Latest activity by Joanna
  • Joanna commented,

    Hi Ernesto, I have redacted your personal information from your comment as this is a public webpage. A support ticket has been opened on your behalf. Please expect a response from a support agent d...

  • Joanna created an article,

    How do I setup my Payee account?

    In order to begin receiving payments, you must first set up your account. The company paying you will send you an email invitation containing a link to get started. Velo cannot invite you to the sy...

  • Joanna commented,

    Hi Mike, I have opened a support ticket on your behalf. You will receive an email shortly. Please note, I've also removed your phone number from your comment as this is a public webpage. Best, J

  • Joanna created an article,

    The Velo Story

    Velo is the result of combining our understanding of rapidly evolving corporate needs from globalization, mobilization and new marketplaces with extensive expertise in payments and the enabling of ...

  • Joanna created an article,

    Velo Terms and Definitions

    Throughout the Velo platform the following terms are used:   Payor: The individual or company sending payments Payee: The individual or company receiving payments Payment: A single payment Payout: ...

  • Joanna created an article,

    Lost, Missing, or Stolen YubiKeys

      In the event that your YubiKey goes missing, you will need to go to the VeloPay Platform, Enter your username and password On the Verification Code screen, click the link Lost your YubiKey? Cl...

  • Joanna created an article,

    How do I unregister a YubiKey?

    To note, only an Admin Payor user has the ability to unregister another Payor user’s YubiKey token. To unregister a YubiKey token assigned to an Admin Payor user from the system, login to the VeloP...

  • Joanna created an article,

    How do I delete a Payor User?

    To delete a Payor user from the system, login to the VeloPay Platform and: Click USERS from the top navigation Select the Payor user Click DELETE PAYOR USER A notification of change will be trigg...

  • Joanna created an article,

    How do I disable a Payor User?

    In the case a Payor User goes on leave and will not be accessing the VeloPay Platform, their account may be disabled. This is not to be confused with deleting their account as the account may be re...

  • Joanna created an article,

    How do I edit a Payor User profile?

    You can make an update to your account information at any time. To edit your account information: Click USERS located on the utility navigation at the top of the page Select your name from the Pay...