Joanna

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  • How do I add Payor users to my account?

    The Master Admin Payor user is the main user of the Payor account. Each Payor account is limited to two Master Admin users. This user is the only user who may add and edit Admin and Support Payor u...

  • How do I update my profile?

    You can make an update to your account information at any time. To edit your profile details, security, or communication settings, login to the Payee Portal and refer to the following options. To n...

  • How do I reset my password?

    You may reset the password to your Payee account by using the Forgot Password? option on the Payee Portal login page or from within your Payee account.   Reset your password from outside the Payee ...

  • How do I set up my Payee account?

    In order to begin receiving payments, you must first set up your account. The company paying you will send you an email invitation containing a link to get started. Velo cannot invite you to the sy...

  • When will I receive my 1099 tax form?

    Each Payor will decide how they will send you a MISC-1099 tax form. Some Payors prefer to handle this on their own, while others use Velo to generate and send out MISC-1099 tax forms. If your Payor...

  • What is a 1099-MISC form?

    The IRS requires companies to provide MISC-1099 tax forms to non-employees (i.e. contractors, freelancers, etc.) who earned at least $600 during the tax year. If your Payor paid you less than $600 ...

  • What if I am missing a payment or my payment amount is incorrect?

    Velo Payments, Inc. facilitates payments according to instructions we receive from the company that you work for. If the amount of your payment is incorrect or you feel you are missing a payment, p...

  • What do I need to do if my payment was returned?

    In almost all cases, payments returned to Velo by the bank are due to issues with the account number provided in the Payment Method. When a payment is returned, the following things happen behind t...

  • How do I view my payment history?

    To see your payment history, login to the Payee Portal and: Click Payments from the side navigation By default, payments are displayed in the order they were instructed You may sort by date, stat...

  • What do the payment statuses mean?

    Payment Status Definitions Submitted: Your Payor has created a payment instruction to be sent to you Awaiting Confirmation: Your payment has been sent. The payment will remain in this status until...