Joanna

  • Total activity 106
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 53

Articles

Recent activity by Joanna Recent activity Votes
  • How do I update my Payment Method?

    You may edit your preferred Payment Method at any time. However, if a payment has already been instructed to you, this destination cannot be rerouted. To edit your preferred Payment Method, login t...

  • How do I add a new Payment Method?

    During registration, you will be required to enter your banking information. To create a new Payment Method follow the steps below. Login to the Payee Portal Select Payors from the side navigation...

  • What Payments Methods are available?

    Payment Methods have been selected by your Payor. Though Velo supports multiple Payments Methods, we facilitate payments based on instructions we receive from the company paying you. In order to re...

  • Can I edit my account type?

    Your profile will already be set up as an Individual or a Company when you receive an invitation to onboard the system. If you are receiving payments as an Individual, you will need to enter your S...

  • How do I unlock my account?

    To successfully login, your email address and password information must match the registration information we have in our database. If you enter incorrect login credentials, you will be locked out ...

  • What if I haven't received my password reset link?

    The Forgot your Password? option allows you to reset your credentials when you are unable to login. Once you enter your email address, click the Submit button. You will receive a message, A passwor...

  • A company I work for wants to pay me through Velo, but I have not received an invitation.

    The company you work for will send you an email invitation to set up an account. If you have not received your invitation yet, please contact the company directly. Invitations must originate from t...

  • I received an invitation to sign up with Velo. What's next?

    A company you work for has selected Velo Payments to facilitate payments to be sent to you. Once you receive an invitation, click the link in the email to begin the registration process. For enroll...

  • What happens if a payment is returned?

    In almost all cases, payments returned to Velo by the bank are due to issues with the account number provided for a Payee’s preferred Payment Method.  When a payment is returned, the following thin...

  • How do I search for a payment?

    To view your Payments in the system, login to the Payor Portal and: Click Payments from the side navigation Select the drop-down arrow on the Filter bar Users may filter on the following fields: ...