Joanna

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  • Where do I find my Security Challenge Code?

    The Security Challenge Code is a secret code between you and your Payor used to verify your identity. Velo is unable to provide this code to you.  Payors using the Security Challenge Code onboardin...

  • How do I contact someone at Velo?

    If you are in need of assistance, please contact the Velo Support team here. Please note that phone support is not available.  

  • I have questions about my taxes.

    Velo Payments is unable to offer tax advice. For questions regarding your tax filings, please consult a tax professional.